SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purchased for my niece for her 1st birthday and she loves it! Hugged it immediately after opening and carries all around. Super soft and it’s peakaboo is super cute.
This might be the cutest toy I have ever seen!! Sooo cute! Sings and talks right out of the box!
Oh my gosh! This is too cute! I'm gifting it so I won't have to listen to it all the time. The voice is child like, not too loud. The big floppy ears are adorable.
It was a great gift for two young children, who loved them right out of the package.
What a sweet toy! My daughter became really interested in it at 6 months. It is durable and fun!
Cute toy and works well. But, for some reason, my baby was afraid of it...
Love love love this elephant! My baby loves it. It’s so soft and it a perfect gift.
My 9 month old loves, LOVES this peek a boo elephant! She smiles when it sings or plays peek a boo and she lies on the floor and cuddles it sometimes for a half an hour. She absolutely adores it! Well worth it!
This is the cutest thing I have seen in a long time. It plays peek-a-boo and sings songs. Gave as a shower gift. Too cute!
My daughter loves this elephant!
Very cute! Worth it to buy. My baby loves it.
Very cute my niece adored the elephant. I only came across one problem. The screw was already stripped so I had major difficulty trying to open the battery door. I had to pry it open with some pliers. I ended up replacing the screw
So far so good. It’s soft and cute. I will probably buy it for future baby gifts.
Gift for 1 yr old granddaughter. She absolutely loves playing with this elephant! very soft and easy to push buttons on the feet. Makes her giggle!
My daughter received this as a gift and let me tell you, it is THE cutest singing stuffed animal i have ever seen! It’s such great quality, so so soft and well made and the voice is super cute. (Not creepy like some!!) The elephant’s ears move to the music and play peek-a-boo with baby. It’s held up great so far even with my 1.5-year-old pulling on the ears and pushing the buttons a hundred times a day! We show this off to everyone! I think it will become my go-to baby gift for friends now, and would definitely purchase another one if anything were to happen to ours. I am shocked at the price, something this great of quality and cuteness would generally be upwards of $35-40, so at this price is the perfect buy!!
One of the cutest toys I have bought. Purchased for granddaughter and she loves it! Her Mom always says, "hey, baby" to her so it amazed her. She loves the ears moving.This is second product review I have sent. Grandbaby plays with this all of the time and she loves it! It is also holding up nicely. She likes to put her face between the ears while it is playing.The most favorite toy I have bought in a very long time. It is so sweet.
We love Flappy! It was so fun watching my son discover Flappy — he’s really captivated by it. I also enjoy singing along. It’s nice because it doesn’t stay on too long. Also, it can be shutoff at any point, your not forced to have it play to the end once it starts.
I found this elephant on lightening deal and it had great reviews. I decided to get it for my newborn and she loves it. I use it for when I change her diaper. it sings a song and also plays hide and seek. It’s ears come down over its eyes and then back to normal. It is very cute and babies love it! It is a decent size as well.
Honestly, when I saw that my sister bought a singing and talking toy for my daughter I squirmed... who wants another obnoxious toy. This guy isn't at all! He is super cute, so soft, and she loves him. Even my husband isn't annoyed! Win-win for everyone! I'll definitely buy one for a baby gift in the future.
My 14 month old loves playing peek a boo so when I saw this, I knew I had to buy it for Her. I can’t decide if she loves it more Or if I do. Haha!! It’s so adorable and really nice quality and a good size. She gives the elephant hugs all day long and giggles when the ears move. This was the perfect toy for her!
Cute and sweet, and my daughter absolutely LOVES it! Thank you for making me happy!
Very cute elephant for any baby or toddler who is an elephant fan. The only downside is that the volume is VERY loud and there is no way to turn it down. Otherwise, quality product for a great price.
My grandbaby loves this toy! She didn’t know what to think at first but now picks this first to play with when she comes over. She had the buttons figured out at 10 months old and carries it everywhere.
I bought this for an almost 3 year old for Christmas and now I want to write a feedback. This little elephant has quickly become a favorite buddy. His fur is amazingly soft, his ears are very flexible (they will not be easily broken if your child bends them) and his voice is so sweet. The sound quality for the voice is great, and the volume is not too loud like some toys. This is the perfect gift for any occasion!
This plush toy is adorable, super soft, just the right size for little hands, clear words, and music, the flapping ears playing peek a boo make you smile, would buy again!