SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dogs absolutely LOVED this hamster! Both my spouse and I have both gotten many laughs from them when we turn this hamster on and have it repeat what we say.
You can't bring this one out and have him start mimicking people without a lot of laughs. So just for the laughter, it's well worth it. But idk if it's the best toy for children. Maybe for the good children, not breaking things, yes.
All OK
I rated only 3 stars on softness, because this toy isn't really meant to be something you "cuddle." It is very soft, but who cares, you know?
Talking hamster is so cute. My whole family laugh so hard.
good toy
It's super fun. But sometimes the hamster's voice is not intelligible so you have to make sure to speak clearly and it will repeat full sentences and words
we have 3 and we love these stupid things!
I ordered two of these and I will use one for my dementia patients in the nursing home and the other one I will keep in my office at the hospital. It brings lots of smiles. It will literally repeat everything (your laughter, speech, sounds near it) which makes everyone laugh even more.
Construction is very sturdy with solder points covered in glue. This hamster is solidly built. The fur is very soft and it repeats long phrases.
Grandson loves it
Loved it!
I bought one for my granddaughter, who loves everything that has fur, for a Christmas gift. I'm sure that she will love it.
Best thing I ever bought. I bought this for my cats. My husband ended up playong with it instead. Haha
This is a must, I stumbled on this by accident as I was searching for a gift. We were all in tears playing with it and we're all mature adults! lol I ordered 2 more because I wanted one for work and one for a gift but my husband told me he also wants to take one to the office!
All right, and working properly, the shipment has been super fast. Thank you
funny lil thing me and wife love it daughter was scared of it at first now she's a little more warmed up to it but still not too much
My beautiful grand-daughter, Isla was born in Sept. To me, she is the whole world. I gave her one of these genius toys for Christmas knowing she would need a little time before she grew into it. My son, turns on "Mimi" (hamster's name) recently and Isla's squeals, spits and garbles are bounced back to her. She looks with surprise at Mimi, smiles, then speaks a little more. Soon you have an on-going conversation between Isla and Mimi. It is funny to watch. I will try to add video upon my next visit. Thank you for giving Isla a voice!
Keeps my dog entertained. Barks and goes crazy when it barks back
I bought this when my son was 2 and he loved it, 2 years later the hamster finally died and i just bought him another one so heres everything you need to know! • There is no volume control and the first unit i had was super loud (the second wasnt as bad), i hated it but my son loved it so not much you can do except wait for the batteries to die amd give it some time in between putting new ones in. • Eats through batteries like no ones business. This is very true so plan ahead and just buy rechargeable batteries. • Very durable, with having the first hamster for 2 years im suprised it held up. My son would drop it all the time and play rough with it and still talked up to the end the motor assembly went out a year prior. • Overall im very happy with this purchase i just wish they would turn it down a bit, theres a lot of complaints about this toy but some people seem to be unpleasable.. its a $12 toy if you expect more then stop being cheap and go spend more on another toy/brand.
My niece LOVED IT,
fun, kids love it
This thing is hilarious and mimics every sound
Perfect my son is happy He has a lot of fun with
Hamster is beautiful, funny shakes and repeats words. Nice toy!