SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This plush toy is adorable, super soft, just the right size for little hands, clear words, and music, the flapping ears playing peek a boo make you smile, would buy again!
Wonderful toy for babies/toddlers. My neice loved it from the very start. The sound/voice is loud and clear. Perfect gift for the holidays!
It was gifted to my almost 4-month-old son for Christmas this year. The voice of the elephant is very sweet and not annoying like some toys. It is a loud volume and piques the baby’s interest. The ears cover the eyes and pass for a second before opening up. I like that it has buttons on the feet for singing or playing. It is crazy soft. So soft I almost dropped it a couple of times lol.
The elephant is very cute and I like the colors better than the other brands. But you need to sit it on a pillow or blanket to be able to understand it. Loud and not great sound quality.
My wife fell in love with this and we bought it for our first Great-Grand Child. When she gets a little older, she will Love It...
I’ve been wanting this for my baby since before she was born. The minute I saw it I knew she would love it. She’s 4 months now, we just received it this morning and she’s been playing and screaming at it all morning so far she likes it.
My daughter received this as a gift, and it is so cute, plush, and soft. I had already purchased the book “If Animals Kissed Goodnight” separately, so now she has the set. I will definitely consider purchasing one of these as a gift in the future! As a side note, the gift fits perfectly with the elephant theme of the shower invitations, favors, and decorations.
This is the cutest toy I have ever seen! My 3-month-old grandson could not quit staring at it! I'm so glad I purchased this adorable elephant!
My baby love to play Peek-A-Boo! He loves the ears moving. The fur is very soft and cuddly. Very well made! It's one of the cutest toys I have bought. Makes me laugh every time too! There is just one song, the more songs the better.
My son has the gund version and our niece loved it so I thought I'd get her one in pink. It's not as good but still super cute and soft!
This is the most adorable elephant ever with the most adorable voice and ear action. Every child and parent loves it when we give it as a gift!
So adorable!! Waaayyy cuter than I thought it would be. Got it for the baby but all the kids were playing with it. Very cute, would make an excellent gift.
So cute! Wonderful quality and tons of fun for the little one!
It was a gift for my three month old niece. She likes it. She couldn’t take her eyes off it. Her Mom loved it too.
Soooo cute!! A little loud for me personally… But over all super cute
My niece who just turned 1 loved it! She loves to play peek a boo and this made her laugh
My four-month-old loves this elephant I thought he would get bored but it still occupies him two months later. We love our flappy the elephant.
Love this but would be nice if there were a volume option. It's kind of loud.
I bought 3 of these they are absolutely adorable two are for my grandchildren I seriously couldn’t stop playing with them but had to make myself stop so I didn’t wear out the batteries before the kids got time for birthday. They are very soft.
This was a good size and very cute and cuddly ears flap over eyes and play peek a boo also plays music very nice gift for babys was very pleased
This thing is so adorable my daughter doesn't stop pushing the button! Will have to buy another soon as a gift!
The baby loves this and it seems petty durable. She pulls on those ears a lot and they still work lol.