SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a beautiful necklace.
I love it! It's so adorable! I can't wait to give it to my granddaughter for Christmas! She is my sunshine! Age 5
Okay so I got it as a gift for someone, and I have to say, I expected it to be like this cheap necklace, but it is really solid with some weight to it. Exceeded my expectations. My only critique, which is very small, I wish the flower had a magnet that kept it closed. Other than that, very good product
Bought for my daughter and she wears it all the time.
This is a nice small necklace pendant.
Gave this to my mom for Mother’s Day. She absolutely loved it as it is a reminder of her mother who loved both sunflowers and the song you are my sunshine. It is very cute but does seem a little delicate which shouldn’t be a big issue.
The product reached my hand in 13 days
Perfect +++++
absolutely beautiful with extremely fast shipping! Have reordered twice!
The necklace is as pictured online however it slightly bigger than I had anticipated The pendent is approximately the size of a quarter.
Very happy with purchase of this necklace is for my teenage daughter for Valentine's Day. And I just so happen to match it up in a separate order with a nice sunflower ring. The quality of this necklace is amazing ❤️
I just love this necklace! A unique design and extrodinary detail!
The pictures don't do justice to how cute this necklace is! It comes with earrings and a cute paper sunflower. My daughter has always loved sunflowers and she loved this necklace. And it opens with "You are my sunshine" engraved on the inside of the charm. Loved it!!!
When my mom passed my 11 year old and her always sang You Are My Sunshine to each other, sadly she passed ON Valentines day too, (2 years ago), this year for valentines day I got this for her as a sort of make you smile on a day we no longer look at as a special fun day in this house with her passing. It sure did make her smile, and we sing this song around the house often, she loves it :) The item itself is pretty nice in hand, the chain we may have to replace down the road but it was worth the memories it's brought back just to see her open it and read it :)
Really beautiful necklace!! I’m really happy with my purchase
I got this for my daughter to just remind her how I feel about her. This is costume jewelry, and the price reflects that. My daughter's smile reflects so much more. I use to sing this song to her when she was a baby (now 26). I loved it I love this necklace. My sister saw it and asked me if I could get her one for her bday. It looks so gooooood! Worth every cent!
Beautiful necklace
This was exactly like the picture. Bigger then I expected but the picture did not have a reference for size.
Larger than expected.
Awesome product! I bought this for my boyfriend's birthday. We have a story that connects with this phrase. I was so happy when accidentaly noticed this necklace in this store. The delivery was fast and I received it before his bday. It arrived so quick with a perfect little box. The white box looks elegant. The necklace is very beautiful. He loved this gift
I had bought this for my niece and she loved it. Now she doesn’t wear it like a necklace but attached it to her charm bracelet. But on photo below it is still a neckalace))) Because I took this photo when it just arrived. I like the necklace more than bracelet but anyway it is her choice.
The locket is heavy and beautiful, but it would be nice if there was a small magnet to hold it closed
Beautiful! Even nicer than the pictures!
Beautiful piece. Simple. The piece with the words comes out it’s like a token. I got it for a gift for a teacher that has done so much for my son. Wouldn’t shower with it.
very good thank you!!!