SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really beautiful necklace!! I’m really happy with my purchase
I got this for my daughter to just remind her how I feel about her. This is costume jewelry, and the price reflects that. My daughter's smile reflects so much more. I use to sing this song to her when she was a baby (now 26). I loved it I love this necklace. My sister saw it and asked me if I could get her one for her bday. It looks so gooooood! Worth every cent!
Beautiful necklace
This was exactly like the picture. Bigger then I expected but the picture did not have a reference for size.
Larger than expected.
Awesome product! I bought this for my boyfriend's birthday. We have a story that connects with this phrase. I was so happy when accidentaly noticed this necklace in this store. The delivery was fast and I received it before his bday. It arrived so quick with a perfect little box. The white box looks elegant. The necklace is very beautiful. He loved this gift
I had bought this for my niece and she loved it. Now she doesn’t wear it like a necklace but attached it to her charm bracelet. But on photo below it is still a neckalace))) Because I took this photo when it just arrived. I like the necklace more than bracelet but anyway it is her choice.
The locket is heavy and beautiful, but it would be nice if there was a small magnet to hold it closed
Beautiful! Even nicer than the pictures!
Beautiful piece. Simple. The piece with the words comes out it’s like a token. I got it for a gift for a teacher that has done so much for my son. Wouldn’t shower with it.
very good thank you!!!
Goregeous!
Is super beautiful and arrived fast, very worth.
The earrings are pretty the same as in the photo!
My wife loves sunflowers, so this was the perfect gift to give to her, as it goes with anything! Plus the message when you open it up, is something that she can love for a long time, knowing it came from me!
3 I am wearing it but a little disappointed.
This is a nice necklace my girlfriend absolutely loved it. Only downside is it is a bit bulky and there is nothing to hold it closed so it starts to open from time to time. But I would definitely recommend it. It is a nice piece of jewelry overall.
adorable!
Nice pendant in nice box :) recommend
everything is perfect and I love this necklace