We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Not completely "smokeless", but greatly reduced. The grill surface isn't as easy to clean as expected. But does the job. Recomend it!
My husband loves it. He cooked hamburgers & tomatoes same time. I would recommend it to all. It does what they say!
I rarely write reviews but I am so excited that I found this grill. I bought one for a friend as well and she thanks me on a daily basis! It’s amazing, so easy to clean and it cooks perfectly. I’m grilling steak, seafood, veggies, you name it, and all to perfection!
This is perfect for my kitchen. It is not smokeless, but the smoke is minimal. Easy to clean.
Love this product! Can't really cook thick meats on here without taking 10 hours but thinner meats are great, especially burgers and shrimp!
Not used it yet, look very high quality, fast shipping.
Amazing, we've been using this a lot lately, made steak and shrimp shish kebab and they turned out amazing, highly recommend!
Absolutelly love it! I don't have grill and afraid of gas. This is nice if you're cooking for one!!! I bought the cooking "covers" so all I have to do is wash it. The grill stays clean.
Back side of the grill is not a non-stick surface, a little difficult to clean especially since you can't really soak it.
Not completely "Smokeless", but greatly reduced. The Grill surface isn't as easy to clean as expected. But does the job.
Love this grill. I’ve had it for two years and have bought many as gifts since I bought mine. The only thing that’s a kind of negative is cleaning the top of the grill. I soak it in hot sudsy water for at least an hour and use a scrub daddy sponge and it comes clean quickly. I also use a piece of foil over the bottom pan so there’s no clean up there.
Great device, nice grill marks, hardly any smoke, and tasted delicious! I put it on top of my flat top stove so I could use the range hood for ventilation, but there was very little smoke to be seen! Clean up was a breeze, I just used a sponge with warm water and Dawn dish soap, in fact I could just spray off all the greasy stuff off with my faucet sprayer! Next time I will grill some burgers, this makes grilling simple and fun!!
This little grill is pretty amazing. It's truly non-stick and smokeless!!
Perfect to use at home!
Though, the delivery is a bit slow as the stock runs out but its worth the wait! It's amazing to use really :)
Got it! Super amazed! Less smoke and non stick! Excited to use it with my family.
Super easy to use. No need for charcoal and smear. Hope it doesn't break easily and will last longer :)
Love this grill. Great for small spaces especially apartments. Cooks fast and easy clean up. Definitely one of the best purchase. :)
Delivery time delay. But the product is really good. It can be used indoors and less hassle to use. Perfect at family gatherings.
It works as advertised. I soaked some chicken in terryoky sauce. Then cooked on the grill. No sticking, and cleanup was so easy. Very little smoke if any. Love it!!!
I love my grill. Salmon and chicken skin gets crispy. Burgers get nice char. It beats standing outside at the BBQ. I can cook other items while the grill is cooking my protein.
Ran it through the dishwasher first and let it dry completely before turning on. Turned the dial to between medium and high and let it get hot. Seasoned my steaks and put them on. Got the instant sizzle but no smoke. Cooked about 4 minutes then turned. Got the same good sizzle and the aroma was amazing. Still no smoke - just a tiny bit of steam coming off the meat. Cooked for the same amount of time and served. I did have the grill under a window just in case but did not have to open it. Wound up being one of the best tasting, most tender steaks I've ever grilled. Cant wait to grill salmon on it!
Unlike most people I read the instructions before I used it! It works as advertised! It Cooks great! And I am satisfied with my purchase of this product! Clean up like it advertises!
Omg. I love this I can eat bbq in my house without any smoke. And its so easy to clean very convenient and valuable
Trying Fast BBQ at my place <3 Thank you!