SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as described. Shipping was fast. Thank you!!
Love these bags. They seal well and shipped quickly. Will be ordering more soon.
Very good.
Products look really great, washed well and will use soon.
Very satisfied. My order came in 2 weeks versus 3. The bags are clean, and seem durable.
The material looks tough and seals very well, I hope they last long and don't hold smells.
good material as far as I can see. fast delivery
everything came in, some bags were great, one had a very weak lock, but overall it's okay - I just won't put anything leaky in that one.
I like these but I don’t love them. The hand washing is a bit tedious. Plastic baggies are great because they are easy and then you toss them no fuss, this just feels less convenient. These have held up now for 6 months. I have no real complaint, guess I just don’t like reusable plastic bags.
Perfect! Just as description and pictures.
Good bags. Exactly as big as the description. Beautiful solid material. Am delighted with it. Thanks!
Thought I ordered 4 medium got large ones. But except for the size, nice bags.
We didn't even know that silicone bags existed until we read an article about them. So we bought these based on price and variety of bag sizes. Now as far as food bags go these are expensive compared to the plastic types. However, if you are reading this you are probably concerned about the amount of plastic already in the environment so there is a massive benefit to buying reusable bags. We did wash out our plastic bags but we were a little concerned with how much plastic was leeching into our food on successive uses. And too many times, even on new bags, we would notice a hole in a corner or leaking at the seams. Not so with these silicone bags. They are REALLY thick! Although we have only had them for a short time they seem like they will be very durable and we're not worried about them getting beat up in a cooler full of ice and other stuff. They have a double ziplock so they should be liquid and air tight. So far we are very pleased and we're happy to be keeping even more plastic out of our ecosystems and food systems.
I got a small little thank you card with my purchase so i just want to leave an honest review. i’m about to wash all of them so I did a leak test with a video and it help up! The price of these compared to some of the other brands is amazing. they are the SAME size as the ZipLock Gallon sized brand, but these are so much better quality, they are safer for hot foods, they’re freezer and fridge safe, but most importantly they’re safer for the environment for those of use who just don’t want to give up out bags. the seal is so strong! I’m about to purchase the small ones now ! I’m so happy i found you guys !
Would be perfect if it was heat proof. Looks stylish. Not clunky. They do have a bit of a tint so it can be hard to distinguish between similar items from far away.
I have bought these before for my husband's lunch and trust me they have been abused but they hold up wonderfully. I bought more because after a year my husband has managed to lose most of the ones we had but as far as performance they did great. No holes, zip close works perfect still and easy to clean I love that they fit even his big sandwich slices (pepperidge farms hearty white slices) I added a picture of an average size banana again all 3 sizes for comparison.
The bags are more beautiful than the old ones I purchased before. The zipper is redesigned and is much easier to open and close. The leakproof performance is excellent as always. I use them to pack sandwiches and snacks for my kids and store producers in fridge. I also find that the snack bag size is great for storing travel items. There're so many ways to use these bags, I'm glad that they have 12 pcs in one set. I know that the bags are not dishwasher safe, so I just hand wash and then put it on top of a glass to dry. I try avoid storing oily liquid or food in it, that makes the cleaning much more simple. I'm planning to buy a second set because these bags are DEFINITELY worth it.
Everything is perfect. Fast shipping.
love them. they are great!
arrived much earlier than expected. size, color as mentioned. really leak-proof
Exactly as expected. Works just fine for packed lunch, and also reusable.
Exactly as expected! Now I always have home-made snacks with me. Wish they were bigger.
Excellent product! Really happy with the purchase! Recommend!!
Great! Have used and washed a few times. A bit hard to dry, also keeps the washing soap smell for a awhile, so mak sure to rinse well.
Good product