SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the product- my only complaint is it’s not easy to open. No way my 8yo can open it for school snacks. I struggle as it is! I wish companies would make an easy-open tab or something.
They are really sturdy and look like they will hold up well through multiple uses and washes.
If you’re looking to be more sustainable and less wasteful these are a great way to go. I’ve ordered a few from other sellers and these definitely gave me far more bang for my buck. Not only is the product well made but it came with a lovely note from the company explaining their beliefs on reducing plastic waste and thanking me for my business. It was a warm feeling to buy a product from a company that has the same hopes as I do for reducing plastic waste and to get an included message thanking me for my business as well. These also feel nicer to me than others I’ve ordered before and the sizes were perfect, I went with the biggest bundle they offered. The seal on the bags are definitely well made and I doubt and snacks will manage to escape these bags. I tested their ability to retain liquids as well while I was washing them just for the heck of it and boy howdy let me tell you what, when these things are closed, they are not playing around with keeping their contents contained. The only issue I had, which really isn’t an issue at all was they are hard for me to open sometimes because of how good their seal is. But I have bad hands so even regular store bought bags were difficult for me sometimes. Long story short I am thoroughly satisfied with my purchase and will definitely be recommending these to some of my other eco conscious friends. 10/10 would buy again.
Awesome
I was very happy with these bags, more than I had anticipated. They were a lot cheaper than the other bags that were wider too. Super easy to open and store content. also super easy to clean. I would recommend this product to other buyers for sure.
My order arrived very quickly. Use them all the time, all the sizes are great, can put them in fridge or freezer.
Super fast delivered, tested with water and does not leak. Product such as description.
Product looks good, material feels nice and sturdy. I tried to fill it with water and it is 100% sealed, even when I shake it nothing comes out Surprisingly good!
I am incredibly happy with the product. A slight smell, maybe of vinegar? But I’m sure after washing it will be gone. They are a good size, I can’t wait to use them!
WoW bravo store! I recommend 200% product arrived in 10 days!!!!!! Miracle! I did the test with water on the three I bought and none leaks! I love them! I wish they were bigger but it's perfect too! I will buy again for sure!
This is my second order of these bags, they work really well to replace ziploc bags and they get a lot of use and are very easy to clean.