SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality but too small. in photo it looks standard size, in reality it's too small.
Came quickly, the quality is excellent, everything is whole. Backpack is happy, the only thing, expected it will be more.
True fast delivery, weeks 2,5-3 to volgograd. on the third day fell off the lock, which on the front side in the middle, inserted back and strongly clamped-now i hope not fall off) packed very well.
Super
Super Quality! Recommend very quickly come backpack more store put pen!!
Fine. Items come in for 2 weeks. Super pack.
Items come in St. Petersburg days 12 after purchase. Due to packaging and Air Cushion inside backpack remained intact and not crumpled. Zipper lock, riveting work. Outer material is soft, comfortable to hold, and no lining.
Excellent backpack, thanks for bonuses, backpack come in 3 weeks
Backpack was slightly less than expected. Beautiful color (picture color distorted). Sewn well. Satisfied with the order. Come in 24 days.
Compliant! I recommend
Cool backpack. Nice, that the store sent gifts-Business card pen in case lipstick
Service excellent)! Backpack looks good. A Bit of course should be smooth after the trip. Smells OK))!!! Very glad my girl)))
Thank You Very Much! All great! Very fast delivery. Well packed. AND in a nice little present =) highly recommend!
I arrived Super soon, just one week and the quality of the backpack is very best of what is peraba. Highly recommended.
Thank You, all of it, even as a gift card holders put. Thanks to the store.
Mega fast shipping 11 ordered, 20 has picked up, packed in 5 +. Although seemed more, but personal identity and a little rustling inside. Seller put the gift card holders
I'm very satisfied
Month went to Yakutia, packed well, fully consistent with the description, no defects, carefully looks well, there is not strong smell. gift keychain. thank you, recommend!