SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything went well. Product arrived in good shape and as advertised. Took a while to arrive, but other than that I was pleased.
Great supplier. highly recommended. product is perfect .
Very good product and fast delivery . I really appreciate this store and I recommend him! very good services. definitely I will buy again and again .
Good quality, fast delivery. Thank the store for products
very good product and very fast delivery. thank you store!
Thank you product matches the description, I enjoyed an excellent store. I recommend the seller. Very nice.as picture.thanks seller. will buy more.
I am so happy with this order. excellent quality, all as in the description. thank you!!! I will order again!
Everything is fine. the order went less than month. all is well packed and no damage.
The product is well packed arrived and according to the description
This diaper bag is awesome. It is very lightweight and durable. The crib/changing table is very easy to assemble and take apart. There is plenty of room in it for everything you need and more!
Really like this bag.. I love the side pocket for your phone and personal stuff. tried each pocket and the bassinet. The quality of everything is great and it’s still light after filling it up.
Just a great bag!!! Quality is super! The color is beautiful gray-beige. The material is just super. Front pockets for bottles are large. The lining of the bag is made of quality material. The mattress itself is soft. In open form more than expected. Folds and opens easily. The store is sociable, polite and responsive. It was delivered just under 3 weeks. Thank you very much. Very happy with the purchase.
This backpack got a great quality !! This is the best innovation ! it comes with bassinet and a charger port which makes it easier to plug-in your devices especially in public because you can put them inside the bag for more secure . I've read a comment that it's bulky , no it's not! The size is like my old diaper backpack, easy to carry as well and very nice to use especially those who loves to travel .
I'm obsessed with this diaper bag! The color was exactly what I was looking for. I love how durable the fabric feels on the bag, especially the backpack straps. There's ton of storage inside and outside. My favorite part is the portable changing station, although it is hard to fold back up once opened. I do wish the straps to hang the bag on the stroller were longer and a stronger Velcro but overall I'm very happy with my purchase
Everything is fine. responsible store. ordering not the first time.
I loved it very much as it is in the perfect photo I highly recommend to the store very good thank you
I just received the product last night. This product is very good. It can be hung on the stroller very conveniently. It has a very large capacity. I like it very much. I am really satisfied with the bag.