SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bottom of the steering wheel is shaped different on my car so it makes for an awkward look but barely noticeable.
I just wish the rhinestones were less bumpy.
too bright
Looks great in my car. I absolutely am obsessed with this cover! It shines so pretty when the sun's out and glitters in the street lights. I'm so glad I got this one!!! At first it might seem like it won't go on, but keep at it. I got mine on in under 5 minutes, and I'm not strong lol. I started at the bottom, making sure the wheel was snugly in the cover, and kind of flared the edges slowly while "rolling" the cover on. Eventually it will go! Just make sure you line it up right because it will be hard to straighten out later if it isn't centered.
Gorgeous!! fits my Jetta perfectly! Rhinestones or embedded just right you won’t regret it bling comfort and I can recognize my car real easy.
My car got an upgrade with this wheel cover. It is visible when passing the car especially at night. It sparkles in the day and night. It’s really pretty and shiny. When the sun hits the diamonds, you can see the reflection in your car almost like a disco ball.
The love in my life went crazy over this product and still talks about every time I get in her car. Perfect fit. No tearing it discoloration. Very comfortable and it looks classy, for all ages.
Looks amazing, feels great while driving, nice grip and still easy to turn the wheel, I love it
great quality!!! so appealing and chic
Don’t hesitate this is a great buy! It is hard to get on but once it is on it does not move! It’s gorgeous and shines so pretty! I had to rustle up some force to get this mamma-jamma on, but it's been on a month now and I like it. Warms to my hand more quickly than my steering wheel which is nice this winter.
My husband put it on otherwise I don't think I would have had the strength to do it
Fits my steering wheel perfect on my Hundai perfectly! Pretty! PRETTY! PRETTY!!!!! Very secure & sturdy! Stays in place & does NOT slide! Love it! Very happy! Have this for awhile now and I'm still loving it!
Got my steering wheel bling bling in two days, thanks prime! It is girly, glitzy when the light hits it, day and night!