SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was skeptical if this would work. But, it does!!
I filled these up yesterday and am impressed at how easy and great they are.
Easy to use perfume bottles. I like to take these little perfume viles for when I travel. No need to carry around big bottles that can possibly break on you in your suitcase. Easy to fill too.
I am so happy with these!! They are super easy to fill and speay better than my actial perfume bottles. My bf, loves ir because he can travel on the airplane with it. I gifted to my lil sister and mother in law; they both are fans
This product 100% delivers on its purpose. Its simple and easy to use. I love the option of being able to carry around my favorite scents that I’m wearing to retouch throughout the day. This product has totally gotten rid of the need to buy those roller ball sizes for your perfume or cologne. I haven’t had any issues with leakage or any issues with difficulty getting the perfume in the bottom. It was shipped well and arrived without any flaws.
It's perfect. It has a very nice color, the perfect size and is very easy to fill. What a great find ! I was very hesistant and questioned if these atomizers would really work, but they work great ! Great for travel and now I put them in my backpack to use post-gym. The process to load the fragrance is very easy too .
Love that we don't have to worry about breaking the full sized bottles of cologne while travelling. Also, they're small enough to go through TSA checks in carry-on.I have seen versions of this and are more expensive. These look to be the save and they work great. So far i have not had any issues with leaking and i have traveled with them at least 3 round trips on planes with them without issue. I do put them in zip lock bags in my travel bag to be safe and that zip lock back does smell like my cologne but dont notice any liquid in the bag. Highly recommend this product to travel with rather than bringing the full big bottle of expensive cologne.