SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cutest first teddy bear I have ever seen. I want one for myself!!!!!!
What a precious gift to give at a baby shower!! My husband and I have watched and listened to this little guy several times because he’s so cute. We can’t wait to see our new grandson enjoy it.
Bought this for my granddaughter, it's funny and cute.
Peek A Boo is every babies favourite and this great little kept our one year old granddaughter laughing for hours. Bit heavy on batteries as they don't seem to last long.
The peek a boo bear was an adorable addition to my 6 month old's collection of stuffed animals. The game of peek a boo is one of her favorites but, she is quite the aggressor LOL. She no longer wished to play the game with the bear and decided she wanted his blanket. Mr. Bear went to cover his eyes and my 6 month snatched his blanket from detaching it from one of his cute unsuspecting paws. It's an easy fix. The voice over is so precious. It would be awesome if there was an option to order the bear with your child's name in place of "baby." I'd definitely order this product for future babies in my family. It's a keeper. Thank you for producing an adorable keepsake!!
The bear is adorable. Its soft and does not shed. Because of the movement of the arms I did not let my 9 month old great grandson play with it unassisted. The bear is not fragile but would not hold up to a 9 month olds play. We did have so much fun with it playing together. The voice and sayings are so so cute. It made my grandson giggle and giggle.
I purchased this for my Great-Granddaughter and it was PERFECT!!!! Not only did she love this Bear, everyone in the family got a real kick out of it and it had all of us laughing for hours! I recommend this product for everyone with a small child in their life.....the mouth movement with the talking and that adorable giggle is absolutely the most precious I have ever seen.