SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery took 13 days, i liked the bag, i wear it with pleasure. With white things will look grayish. On the shoulder this size will be able to wear not everything, you need to take into account the volume of the hand and height, so the smaller the girl, the better it will look on the shoulder.
Excellent knitted string. Came in for 2 weeks. I really liked it. I recommend this store and his product.
Thank you very much!
I love the color is spectacular
Good string bag. Match the description. Free belt (but she came over cat round neck)
Excellent quality. Very well made and a beautiful design. Communication with the store was great. Very helpful. Shipped items quickly and the items arrived within 14 days to the UK. Happy to recommend the product and the seller.
exactly as pictured.
Very satisfied, recommend
nice product of a good quality. recommended. worth its price. as described
One of the best quality shopping perfect me aliekspres for all time. Fast delivery (within 14 days in Ukraine). Thank You for the gift of a handkerchief!
Very good! Comming fest! Really good quality good, fast shipping!
Looks exactly the same as on the photos, so really pretty. Nice material and quality. Delivery was really fast: within 7 days! Thanks a lot!
J'adore same as description and photo. Fast delivery.
She’s cute, thank you.
I liked the bag. Came quickly)
Very very beautiful recommend
Cheap Price well bought Oh thank you!!
Cool! Thank You, as the photo
Bag very like! Quality class! Delivery is very fast, about 2 weeks. Thank You Very Much!
It 'S a Samaria for 12 days, service. All well packaged. Free come tape.
Bag excellent, fully consistent with the description. Sending out the next day, delivery fast, just 8 days! Satisfied with the order.