SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is such an awesome product. I used it to plant a small bed of lettuce and it worked great! Highly recommend as it is sturdy and can be reused over and over again.
I was just tired of all of the romaine scares lately since I eat salads daily, so I bought this for my indoor garden and it fits almost perfectly in my geeenhouse. I have multiple kinds of lettuces starting to sprout and I can keep them all in this large fabric bed. My only criticism is that the sides are quite flimsy and don’t hold their shape well, not to mention those sides being very tall. I just folded the sides down in half all the way around and it’s been great!
My whole garden is smartpotted. I use an assortment of sizes depending on what I'm planting. 19.6 x 7.87 in for herbs and my young 27 x 12 in old dwarf blueberries, 50 x 12 in for potatoes, tomatoes, zucchini. No matter what you want to grow there's a smartpot for that! Save yourself the aggravation of plastic and also your plants will thank you, get breathable pots like the original smartpot. 10+ years of use no kidding
The soil is very good in it, the soil also remains well, while giving water, the soil does not come out and the water slowly touches, if the water becomes too much, it gets out, which is a weak thing, it can grow in it. And can do good farming, it is the best thing for terraced farming and in it only specials can be garlic and onion coriander.
It works well for plants that needs air at its roots. Helps prevent overwatering. Material is reusable but it is hard to get rid of excess salt built up from previous plant. A couple of good wash does it. The plants loved it see a difference compared to conventional pots
I am using these bags to grow tomatoes with marigold. The bags are well sewn and seem breathable. Perfect for beginners like me. They are great for patio container garden. definitely will buy more as I hope my thumbs turn green. Bags are easy to move about for sun purposes. Great investment.
I bought these to grow container figs in a cold climate. Figs become root bound easily and the fabric prevents the roots from winding around the pot. I keep them hydrated by placing a hot water heater tray under the pot and watering from the bottom. The only draw back is that, being fabric, you have to be careful not to drag the pot on a rough surface or you'll tear a hole (that's I was able to stitch back together with needle and thread).
I have been using them for several months now. They are placed on my terrace, in full sun and so far, they have held up very well. Overall happy and satisfied. Only concern is if the stitching at the bottom will unravel over time after long term use.
These are awesome. I planted my leftover starts from seed in these late in the season. My starts were root bound and half dead, well the are all full of life and fruiting. Tomatos and peppers. I move my plants constantly to mow, no issues with the handles. Better to move them before watering they are much lighter then. One issue I had is that they are not animal proof. Nieghborhood cat or bunny dug a whole in my pot with carrots.
These are very nice quality fabric pots. They work exactly as they are supposed to. I've found that root systems in fabric pots tend to support larger plants topside than solid-walled pots of corresponding size.
I was totally not in favor of growing my veggies, and plants in bags. Now I,m hooked on them, I don't have to dig a hole, all my good soil stays in one place!!! All in all I am happy with the bags! Higly recommend
Worth it, monster plants grow in these!
We are very pleased with these bags. My 10 year old wanted to plant a garden but our soil is super hard so these bags allowed her to plant a small garden on our deck.