SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is a good looking, lightweight large salad bowl. I did not purchase it to use as a salad bowl but was looking for a bowl large enough to be the base for a small fairy garden. It was the perfect size for that and has been in use for over a 1 1/2 years and is holding up perfectly.
I looked at a LOT of bowls, trying to get something lightweight, durable, and looks nice (not like a plastic bowl). I know there's always a little bit of risk ordering products over the internet, but this worked out perfectly. I'm so happy about this!
I really like these bowls. The color is accurate to the pictures advertised as well. I noticed a lot of reviews of people posting that it was not big enough for them. But for me the size of this bowl is great for meals, And it’s perfect for what I am doing. I'd buy these again!
Love this bowl - and so did everyone else! It was definitely the hit of the White Elephant gift giving and got stolen more than any other present. Thank you!!
Got this as a gift for my sister. She wanted a salad bowl that wouldn't get co guard as a mixing bowl. I was pleasantly surprised at how nice the quality was, and my sister loves it!
This bowl is so beautiful. The details of the spiraling bamboo with the contrast finish are harmonious. Well worth the price! I will be buying more as gifts.
I love it! I’ve been looking for a serving or a salad bowl since I have a big family and I make a lot of salads. It looks so nice!! The bowl has a perfect size. Buy it, you won’t regret it!!! Worth the money!
I just received my serving bowl a few minutes ago. I am impressed by the quality, it is truly well made and is exactly as shown on the picture. The size is perfect. The bamboo material used should stand up to several years of washing. I am going to order more.
I use this as a fruit bowl - it is well made and very nice looking. And they are very responsive. I got the first one slightly damaged in shipping and they sent the replacement right away without hesitation.
This is a gorgeous bowl! It's so beautiful it could go on display with fruit or yarn or anything really. I love it! Thank you for offering such a quality product!
After reading some of the reviews, I was wary about ordering it. But I decided to take a chance. I'm glad I did. This is an attractive bamboo bowl that is exactly what the picture depicts. A few people complained that it was really small. It said it was 9.8" in diameter, and that's exactly what it is. It's not a small serving bowl, and doesn't claim to be.
This is a fine bowl. It is, as advertised, a large, wooden bowl. It looks good and does what one expects of a bowl. No more, no less. For that I give it 5 stars.
A really nice bowl, great size and thickness. Nothing not to like.
I thought it was a big bowl like you would use to serve a salad or spaghetti and meatballs family style. It's a lot lighter in color than the photo. And because of that it's not really going to work for what I need. But everything else is accurate
This bowl set is beautiful. Great for hosting.
Beautiful, my daughter loved this as she's been looking at one like it. Perfect gift!
Very nice bowl. I use it to sit out snacks.
It seems nice and looks ok, but I thought that color would be darker. Anyway I still love it.
Great gift and great product!
Exactly what I wanted.