SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very sturdy material and perfect size for small trips just like picture arrived early
Cool bag, seams, locks are all even! I recommend the store.
Arrived on time and a good quality bag!!!
Bag very much, spacious, locks all work properly. Shipping 3 weeks to Ufy, Courier brought home. Thank you, parents are happy!
It looks just like the picture , it has nice pockets where you can fit your shoes . It shipped very fast I highly recommend it
Satisfied with the bag, it is quite simple
very good
Bag came as promised. All good with one exception-PENs were of different lengths, hemming
Good Medium Size Bag. Delivery to your door. Ordered 11.11 received 01.12.
It's Sdekom himself up, before this is not Bag good quality from the bad- Plastic hooks on the strap
Good bag
Good bag! Come quickly.
Perfectly. Bag is very good.
Great bag, flat seams, locks all Class
Less than expected, but the quality is excellent. Good bag for travel by 1-2 days or for the gym (will be a lot of free space)
Due to delivery problems could not receive the parcel. All the rules, bag good
Great product, well-monitored. Polite, recommend.
Ordered 11 nov. Courier delivered to your home 28 Nov. Of Kazan. Cool bag, fabric, stitching, locks. The long strap only plastic hooks, not know how strong. Advice to buy. Did not communicate, was not necessary.
Very good quality, low price, glass shipping... recommend
I thought it was bigest But quality very good
Bag super, very thick)
Goods in accordance with the description, solid material, very fast shipping.
Very good quality thanks
I love it the size is right