SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This drone is super fun. Even a toddler could play with it. You have to charge it when you receive it and it only comes with the chord for the USB and not the actual plug. Luckily, it fits into our computer and the usb phone charger base. Once it is charged all you do is toss it up and it will start working. Even if you toss it upside down it will correct itself and fly. Just be aware that it's kind of noisy and the battery doesn't stay charged longer than five to ten minutes, which is fine because that's normally how long my kids play with it at a time. It feels flimsy but it's been dropped and has run into things multiple times and still works. I also thought the price was great. I just wish it could stay charged a little longer and was a little quieter. Would still buy it again.
I wasn't sure if my 2-yr old nephews would understand the concept, but they were completely mesmerized by this toy and had fun with it. One even would sit and wait for it to recharge to play again. They did not understand that it went higher from sensing their hand, so their goal was to be able to catch it (not keep it in the air). It was surprisingly sturdy and didn't break when they did grab it multiple times. The adults also were amused and had fun playing with it too. Thanks for making me the most popular aunt, and at such an affordable price!
To be honest, when my husband purchased this for our small grandsons, my first though was what a waste of money. I was wrong. My older grandson absolutely loves this thing. He is only 14 months old, but constantly holds it out to have us launch it again. The drone is actually safe for his fingers -- even at 14 months, his fingers are too big to fit between the slots. My only complaint is that you have to charge it constantly, but on the plus side, the charging time is relatively quick. It actually worked out quite well.
I bought this as a gift for my 5yr old son. He loves it! It is by no means a drone that has precision flight, or a long flight time (maybe 6 or 7 minutes) but it is fun to just let float around, and try to "push" back and forth in a little game of "catch". It's definitly an indoor only toy, since the slightest breeze moves it around, and there are no controllers so if you fly it outside there's no telling where it will go. it's a good rainy day activity for kids.
This thing is awesome for my 4 year old! Couldn't be happier with it. Honestly its fun I fly out around once in awhile while my son is at school. Only advice I have is just keep it inside the house. It has sensors so won't run into anything, we took it to the park and it just flew off over a lake out of sight. My son was hysterical and I never expected to see it again but lucked out finding it in shallow water on the other side of the lake. Still works! This is a must buy!
I bought a kid's drone so my two grandchildren could play with it in the house. It worked great for them because it could avoid objects by itself and take cues from hand movements. Also it doesn't hurt if it touches them, and it won't fly off into the blue sky. However, my 10 yr old grandson was disappointed that it only lasts 10-15 minutes, and then you have to wait for it to recharge. He lost interest in it. I understand that at that price point, you can't expect a whole lot. I will be patient and wait for an indoor drone with more battery life to be available. It would be worth the extra money to me.
This charges up by USB port, and it was a gift for my grandson's birthday. So we very carefully took it out of the box to charge it up before we gave it to him. Actually, it already had a charge and worked just like the instructions said it would. This is a very nice drone for a kid, even the adults enjoyed it too. A nice indoor toy, safe because of the cage around the blades.
My kids love this drone! Unfortunately it broke a couple months later but I put most of the blame on the kids for being rough with it. A couple of the sensors would come unglued and a blade came off. Overall I think it’s a good product for the price. It’s very fun to run around and play with!
This is a fun product, very easy to use and play with. Simple, quick 1-2-3 instructions. They operate just as promised. The only small criticism would be that they don't last very long, maybe 5 or 6 minutes before they require a re-charge. Other than that, they pretty much exceeded my expectations. They are fascinating and fun!