SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received in 12 days. really nice. soft like real leather
perfect bag. good quality. same as the picture.
Nice backpack! Thanks a lot store.
ok
Nice backpack:)
Very good quality. Exactly as wanted.
The store quickly sent the goods. I liked the backpack. Only while there is a smell, but i think it will fade
There is a smell, i hope to quickly fade.
Color does not like the picture. Come To darker color. Ordered a teen girl, but color is more suitable woman.
Very fast around
Shipping to Kostanay very fast. Only 2 Weeks. Thank you very much! Backpack super!
Very good and nice. Thanks for the gift
Average quality. As a backpack
awesome
very nice'high quality
Like a backpack. Came in Ukraine within two weeks. The claims and on the package. Smell either. In General, recommend!
Shipping 2 weeks before Astana. carefully sewed, do not stick out, there is a faint scent. Seller put gift. Thanks
the bag arrived in good condition. it is spacious enough for my weekend use. I enjoy the options to carry the bag in different ways without having to fuss with adjusting the straps much.
Super! fast,quality.
Items come in two weeks. AND excellent quality the description. Thank you for the gift of a cute keyring.
Backpack for the second time, for a friend. Very high quality, beautiful, roomy for its size. Recommend to everyone.
Super fast delivery to PL, Ordered 11.11 recived 26.11! Very good quality!
Nice
Do not expect for the money, I liked, thank you for the gift.
Highly recommend this store is not the first time order in our shop all the highest level very fast shipping recommend