SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this as a mind teaser for my bunny. It isn't made of untreated wood, so I have to watch when my bun is playing with it, but he loves it. Even gets a little dig time with it to move the covers around.
Nice well made item good for dog to find snacks and eat slowly
My two hounds get bored, and when they get bored they get destructive, so I've been looking for engaging games. I liked that this has "levels." I tried the middle level first. Treats were gone in 10 seconds. I took it away and made it as hard as I could. Put it down and treats were gone in 20 seconds. Then they tried to eat the little plastic bones (okay, so maybe they're not geniuses.) The issue seems to be that this is lightweight and the little bones just sit on top - they don't snap in or attach. So if you have an enthusiastic dog (or two) then it gets flipped over and the game is done. Consider personality.
The package went 29 days. Packed well, no foreign smells. The toy is large, the details move easily. The description is fully consistent. I didn't talk to the store. To buy recommend)
Super Toy, my dog is LOVES! All so as the description. Toy safe because none plastic components can not get out of design, with this you can leave dog with toy. I am very glad, recommended!
My Border Collie, Grace, just loves this "toy." Dogs like Grace need constant mental, physical, and emotional stimulation and this thing helps for a few minutes in the evening. She has learned to check index every one, looking for a treat. When she finds one, she not only gets a treat, but she gets our praise. She has learned to use both her nose and her paw to manipulate the rounds. It is well built and heavy enough that it stays in place when Grace is playing with it. Because she still chews everything, after a few games, we take it up off the floor. Wonderful toy and I'm highly recommending.
Entertaining feeder for a puppy, I like it, with pleasure looking inside the delicious.
Looks good. Well made. Perhaps too well made. This is clearly above the skill level of our Maltese Terrier, who opens the flip top lids of another puzzle and just rotates and vacuums up the treats (without lifting individual lids). So we thought she was ready for 2.0. Apparently not. Even if I show her the rotate-the-bone-to-release action, she can't pair that with the open-the-drawer action to get the treats. Maybe larger ahem...smarter (?) dogs can enjoy this. Our pup looks at me like "Seriously? What the *bleep* do I do with that?"
The toy is funny. Big. In diameter 24 cm.
Super Bowl for dog! Dog has super fun and addressing;) thank you
This is a well made toy, but it was too easy for my Golden Retriever because he simply flipped the entire thing over to dump all the treats out at once – lol! I therefore recommend this toy to smaller dogs.
The goods came quickly enough .. whole unharmed Good activity for dogs but my dog personally is not difficult from there to get the taste would be better
The toy is super! My dog is delighted, all night I only feed from her and ate. We were very excited to watch, too. Recommend!
looks and feels good. hopefully it will bring some interesting times for my dogs!
I work 100 hours per weeks so I was concerned my pups weren't getting proper mental stimulation. I purchase a few of the puzzle toys with the hopes to challenge them when I am home. This is by far one of the best ones I purchased. I love that it has at least 3 different ways to challenge your pup at the minimum. I loved being able to train them on each puzzle part before putting it together and making them do all the puzzles at once. The only thing I would change is to add a rope/string to the white dog bone pieces. My pups, Yellow Lab & Boxer, had problems grabbing it with their teeth and usually ended up just turning the entire thing over which defeated the purpose of the puzzle. I took some 5/50 cord, put it through the hole, then tied a large knot on the top side. Now my pups can grab the cord or the knot and pull the dog bone up and out of the way which I find works much better for the puzzle as a whole. Other than this issue and the high price I love it and so do my pups.
I love it, though it came a little late due to the current situation, communication with the store was great, I recommend seller
good quality , my dog loves it. but he got it to easily
good quality, arrived fast, dog enjoys it :D but it took 1 min to understand toy and another minute to eat all treats
It matches 100% with the description. Very good quality
My little dog basically sat in the middle of this and then took a nap. He had no interest in this. I gave it to my daughter who has a medium size dog. He went to town trying to get the treats out of the puzzle. He could move the pieces and eat up. There are some extra pieces in case one breaks. You do have to screw them in from the botton to keep them in place correctly.
Everything is super, the dog is happy, quickly figured out everything, continues to look for food for a while after it ended. The bottom is rubberized, but it does not help much
Fast delivery, excellent quality
Thank you very much for the goods! My dog is delighted)) the truth gets all the delicious in minutes, but the search continues. The toy exactly as in the photo, fully corresponds to the description
My dog LOVES this toy. Even after he’s already had dinner, he is still asking to play. I am uploading new video bc it’s much better now that he’s gotten familiar with it and understands how it works.
Nice toy. Plastic quality, colors as in the picture. The buttons are too easy to move, the dog eats everything in a minute. Good size. Loved this product! Kept the pup entertained for longer than other toys. Helped build up her confidence and co ordination . We used training treats, dog biscuits and frozen water & fruit.