SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great handbag! Fully corresponds to the photo of the store.
Great handbag! We lost her the first day in the park... We will order a new one. The parcel came quickly, two weeks to moscow.
Handbag super!!! Peter reached in two weeks. The smell is a little, but i hope to fade. Seller thanks for the small presentation!!! You are super!!!
Whaou! It is lovely, cute. The color is very beautiful. The finishes are stunning. Supplied in 17 days. I am very very funny my purchase. I thank the store for for her gift and for his work. I highly recommend this seller 10 *.
Bag is great, quality on top for the money) Seller put small gift) shipping to SF month
Order came very fast, less than 2 weeks. Happy ocheen store, added his favorite. I love it!
RECEPCION 16 DIAS, ARTICULO Y TIENDA SATIFACTORIOS , GRACIAS , RECOMENDABLES; TRASNSACCION VALORADA CON 5 ESTRELLAS. MIGUEL CERCOS LOPEZ. RECEPTION 16 DAYS, ARTICLE AND STORE SATISFACTORY, THANK YOU, RECOMMENDED; TRANSACTION VALUED WITH 5 STARS. MIGUEL CERCOS LOPEZ
Simple modest bag stitched good smell. Are my impression. Zipper at odds, pressed slider-can help, do not know. The 4, not вызыала
As always on top, orders for the second, take the girls do not regret it, soft, cool, thanks,. I loved store and quality product. thank You
Shipping 2,5 weeks. Bag very much.
Goods quickly reached the praise.
fast shipping
There Is a little smell
Perfect bag. Thank you for gift :)
Parcel arrived fast track tracked. Packed carefully, Just eyes glad! Thank you!!!! For prizent special thanks.
The smell is, but think erode. but in general and packed well and qual TVO is excellent. thank you very much! and fast, almost 2 weeks
Very satisfied was packaged neatly and pouch looks good beautiful and neat looking
NICE BAG, SOFT BUT WHEN OPEN THE type crimp COMES OUT, BUT TO CLOSE IT NORMAL. L It is MISSING THE FINISHES BUT WOULD BE wallets PERFECT It is MY OPINION, SMELL A LITTLE STRONG,. THANK YOU.
ok
Good bag, just like the photo, come without defects and bruises. Shipping latviyu in just 10 days. Thanks to the store.
Bag received within 14 days. Fully Fits the description, the quality is very good. The Only Thing that I changed, so it's gold hardware))) Have little smell, but I think that for a couple of trips he leaves. IN general, very happy, thank you!
Bag excellent. There is little smell. Seller put in gift keychain. Very nice. THE bag was inflatable bag No creases. Everything is fine. Seller recommend.
Beautifully and fast delivery
Cool bag, came after 14 days, didn't even have time to look)))) no smell, clean, thread out of nowhere, плтоная form holds even a veutri was air bag packed in its original bag, same package, pupyrchatuyu and finally your package. Seller put present in the form of a))) a nice change) definitely recommend to order. Seller thanks
I don't know, as the store it does, but today I received the bag, ordered the sale of 11.11. Delivery 10 days!!!! Bag good, though there is a smell and air bag blown away, but hesitated. Long time to think about color, took a universal black. Think will return more for more years.