SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, very good quality and works perfect. I recommend it
Delivery two days. Vibrates powerfully, it's a pity there is no such thing with an electric cutter-it would be more effective. (I think you can finalize) check on the child and add a review.
During operation. Clearly reacts to the deviation of the back from the vertical state. Quite convenient.
Order is fast. I ordered a child, we will wear it.
The goods came very quickly 5 days to St. Petersburg, delivered the courier to the door. A cool thing, it was immediately charged, as soon as you are proud immediately begins to vibrate and quite strongly and loudly, I want to straighten out immediately. Let's see how much I leave.
The product is very good quality and works very well
He arrived fast, matches the description. Instructions in English.
Product as shown in the ad, just need to try to see if it meets my expectations
It's very convenient that initial posture can be memorized. I hope one more function that can tell me the level. ex... one beep : 10 degree two beeps : 20 degree
A very good device, really helps to keep your back smoothly, while not creating any discomfort. I'm sitting at home for a computer with him. Attention. As pressed on the power button (starts to vibrate several times)-as much as possible straighten your back! At this time, the device fixes the "ideal" degree, when rejected from which and signals that, it's time to straighten your back.
Very quickly I have tried it and very well, thank you store, I recommend
Came fast, in eight days to the SPB. Packed perfectly. When wearing light vibration, but immediately straighten your back. Easy to understand, instruction in English. In the set comes the wire for charging. Seller recommend!
This thing works. It remains to force the child to use it.
The parcel came in 15 days, the track was tracked. Everything works, I liked it, we will test)
I haven't tried it. I don't know if it works, but it seems all right. What a gift is like, it'll take me a while to prove it.
Delivery is very fast. It is difficult to walk around the house, constantly vibrates, and you can sometimes wear it, it will be useful