SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this to use on my pottery and ceramics slab-building and it works perfect. So far the quality has been great and you get a lot for what you pay for. Would purchase again.
Perfect, good size, adheres well to the worktop, very well packaged, serious store!
For the price this comes in handy. Not the easiest thing to change settings on, water gets stuck inside it when you clean it, and I kind of wish I'd spent a couple more dollars on a better one but it does the job and well.
the shipment took a while to arrive but thats understandable due to the COVID-19 global effect. anyways, the box reached me a little damaged but nothing penetrating to the goods. so im happy.. and hopefully will get a good use of this dough roller
Rolling pin is easy to use and sturdy! I love how you can choose the height so you can control the thickness of the dough, so your cookies are always evenly cooked!
The dough sticks to this but flour does not, Im going to stay with my wooden pin, this is one of the cases where technology doesn't translate well.
I liked it. The parcel arrived quickly, packed well, the track was tracked. Thank you very much to the store.
The quality is just chic! Delivery fast. I can only recommend.
At first glance it is perfect. Will test it this weekend. Recommend. For this price is perfect.
Super thing!!! Thank you The rolling pin looks nice and feels heavier than I expected. The height adjustment are exactly what I needed for cookies. Dough doesn't stick to the roller or the mat which is a bonus. The mat sticks will on the granite counter and the measurements are easy to use.
This rolling pin is very sturdy and well made. I love that I can determine the thickness with the rings on the side. The mat is very nice for determining the diameter I need for pizzas and pies. I'm so glad I got this.
Works great and so much easier to get the right thickness with the rings.
It looks very good the product, in 20 days the very fast reception for the covi19 problem
i am very satisfied with this product. Exactly same like in the picture
My old wooden rolling pin had painted handles and the paint was flaking off so I needed a new pin. I really liked what I learned about these metal ones that you can control the height with the little sliding rings. The sliding rings are a variety of sizes and help keep the thickness of the dough consistent during the rolling process so I don't have to guess whether it's the same anymore.
I wouldn’t buy this again. Nothing wrong with it really but not very heavy for my application of rolling out paper clay.
perfect little rolling pin, made rolling sugar cookies a breeze!!
Amazing item! All my cookies are the same thickness. Its so easy-to-use and clean. By far the best investment I've ever made!
Great Rock Rock. It came whole, not damaged. Rings-limiters of different diameters. I haven't used it yet, but I like it very much. The shipment was long, but came very quickly
Item just received today (11 June). Took a while to arrive, but received in good condition. Can’t wait to start using it.
The material is steel, I haven't used it yet but it looks very good quality, the mat is made of silicone and is large. I recommend it.
it's easy to adjust for different thicknesses and is great for getting even dough (very useful!)
The parcel came quickly, the product fully corresponds to the description, thanks to the store, the seller I recommend and will contact more.
product was same as advertised.. Good quality and store did a great job in packaging the items
Perfect just as described. Very good for making thin pizzas. I also used for pastries and very good