SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Who ever invented this is a genius!
Everything is cool, the strap is long can be sewn to any chair, thanks to the seller, I recommend.
They are super soft, cute design and provide the support my little needs when he falls asleep in his car seat.
These are perfect. I do not leave them on the seat when he isn't sleeping.
My daughter falls asleep in the car quite often. So once I saw this I thought maybe it would help her cause when she falls asleep her head is every which way but straight back. I'm always stretching myself to the back seat to put her head back so she won't have a sore neck. I got this and her head isn't all over anymore. My daughter is very picky about things on her head and she loves it. When she knows she's getting tired she will pull it down over her forehead so she can fall asleep. The front of it has a little cusion for the head. It stretches all the ways around the headrest of her car seat and it's kinda wide. Over all very good product. Thank you whoever came up with this idea. You saved my daughter from future sore necks..
This will keep your kids Head up straight when sleeping. 100% get this!
I think this product is made very well and is good quality. I bought this for our 25lb toddler who rides in a graco extend to fit, rear facing. I have a couple issues with it but I don't regret buying it. You have to wait for the baby to fall asleep before you can put it in place. We had it on the seat, up high, until it was time to move it down. You have to make sure to tighten it, otherwise, it won't work. You have to have someone with a free hand to move it. It worked for part of our trip from Ohio to Florida and back. For the price, it's worth the try.
We used these while on vacation - 22 hours of drive time. I would slip over her head when she fell asleep and when she would wake up and find it on she didn't complain because it was comfortable.
The elastic allows for head turning without making the feel restrained enough to wake them.
These soft flexible straps gently hold the head in place.
I ABSOLUTELY LOVE LOVE LOVE THIS PRODUCT!!!!!
We've tried it once so far with my 2-year old. It worked great. The only catch is you have to wait until the child falls asleep because he won't put up with it touching his forehead while awake. My husband was driving, so I could reach back and slip it down over his head. When I'm driving alone, I won't be able to use it unless I pull over. Once asleep, it stayed on the duration of the nap. I don't see it working well for an infant.
I love them! Holds my sons head up really well and doesnt slip. Hes 3 years old.
My son usually sleeps in the car when we are driving on highway. This has been life savior for us.
Bought this for my son who loves to fall asleep when I drive and his head would bobble everywhere, it would give me anxiety. Now he can fall asleep and I can drive peacefully
Baby falls asleep in the car? This will keep his head up!
They are nice and soft and a cool fabric.
We had it before and but lost it. Got this for the road trip and kept our toddler in place :) not so pricey, does not take much space and does the job well. If there was a way to secure in the back so that it does not get loosened would be nice
These head straps are great! They function exactly as described.
all in all for the price they are a good product.
We love the product would recommend it worked amazing for my 3 year old and my 1 year old they both need it when at nights I drive for hours and their heads fall
Very good quality!
Need to put it on the car seat and when the child falls asleep just snap around their foreheads, otherwise it wakes them up. But definitely proves its purpose.
Enjoyed. The request came well wrapped, arrived well ahead of schedule. The strip have a regulation and also is elastic. Indicate and believe that will be helpful because tired travel holding the head small.
the colors are too bright for me