SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think the mount is great. It allows for a variety of sizes to grasp onto. The phone holder itself at first I didn’t think much of it, but it actually grips the phone (iPhone 7 and 8 plus) very well. Attached to my bike, the phones were snug and easy to function.
The best part, I can also use this in my car! It fits into the grab handle in the middle of the dashboard between the seats. It'll be fantastic for road trips, whether I'm on my bike or in my car. Can't wait!
Perfect for motorcycle . It is helpful for this small bike that likes to have destinations of fun and enjoys getting lost but needs directions home. Keeps your phone safe and accessible. If your phone has cover it takes a little wiggle to put on but no biggie.
The clamp is narrow enough to fit in among things like a front reflector, etc. The clamp is VERY sturdy, well built, and holds tightly. The design to hold down the phone is great. I have an OLDER holder on my bike, the kind that clamps the phone from the sides along with rubber holding straps for the corners, and it constantly turns down the volume as the phone edges down (because of how I have to mount it high up in the cradle to try and avoid that in the first place, the rubber pulls it down back to a 'middle position'), or activates the phone assistant by squeezing the sides too hard when I DO mount it high in the cradle in the first place. THIS holder does NOT use side clamps. It only uses the corner rubber holder that stretches out and hooks the corners of the phone. We ride on VERY bumpy roads, hitting max speeds of 35.6 mph on big downhills, and so far we have had no issues with how securely it holds the phone. This is a great holder.
Having gone through several other bike mounts that broke in less than a year, I decided to try this one because of the good reviews. So far, I am impressed with it so far after a few rides. The mount is super easy to install on any handlebar and has a great grip that doesn't slip. The actual phone holder is a nice silicon web that fits almost any phone. This model does not have the plastic side bars to hold the phone, which actually is good as they have been the source of other bike mount failures I've experienced. I should say that while the mount will accommodate a phone with a case, it can be a bit tight depending on the thickness of your case. So you may want to take your phone out of the case before placing into the mount. T
I haven't had this clamp very long, but I can alredy tell you that it is simple to use and effective: twist the wingnut to open or close. Not a lot of pressure is needed to keep it in place. For me, the only thing that will take some getting used to is inserting the phone in the cradle, since it requires that the bands be stretched completely around each corner....it almost feels like they're going to break - but they don't. For receiving or making calls on the go, it's probably best to leave the phone in the cradle and either use speakerphone or remove the entire unit by loosening the wingnut. I'm happy so far. I'll update if I encounter any issues.
I just received my phone mount yesterday. I was excited to install it on my commuter road bike. The gripping claw is thick solid plastic. Very solid. You can attach the claw to a large variety of tube sizes. I'm glad about this because I intend to interchange it between my road bike and mountain bike. The phone mounting point has an adjustable collar that allows you to tighten or loosen the friction for tilting or rotating the phone. The elastic material that holds the phone on the deck will be seeing a lot of stretching and stress. It seems sturdy, it is a bit of a tight fit for a large phone (using a Note 10+), but it does work and... better tight that than loose. I put my phone on and grab the phone - I think you could steer the bike with the phone once it's mounted. I like how little of the phone screen the sling covers. My overall review, very pleased. I'll update if more features come to light with use.
Really love the simplicity of the installation. You just hand turn the knob to tighten the mount on the handle and you're done (plus it makes removal just as easy). My previous mount had rubber pieces you needed to stick in to fit different sized handles plus you needed a screwdriver to tighten it in. There is an additional rotating knob on the back of the actual phone mount which secures the phone into any position. You are trading some ease of movement (since you need to loosen/tighten each time you want to rotate your phone) for stability as it does seem to lock it into place well and you can still set the phone in any position horizontal, vertical, or other. Overall seems very well made and thought out.
Ordered this mount to help me while I'm out cycling with my son. Came fast, installed in seconds and holds my Google Pixel 2XL perfectly!!
I am in a major city and I am using this phone holder on my bicycles. It is way better then I expected. It holds the phone very very strong and avoid vibrations while riding. It stays in place even over bumps. It doesn't move. If you aren't looking to spend 40 dollars for something that does the same thing, then go ahead and get this one and use the money you save to buy a snack for your ride. Or get two, one for your friend or second bicycle.
Lightweight and easy to put on and takeoff. I live in an urban environment and have had screw on phone holders stolen so this helps prevent theft by taking it off easily. Not quite as sturdy as I was hoping for so the holder moves around a little when riding vs. others that I’ve had where the phone stays more fixed and sturdy.
The good parts: - it's cheap - it does the job The bad parts: - it doesn't do a great job. The phone is wobbly and it's shaking too much on a bumpy road. I think this is due to the rubber design. In order to be better at this it needs to be more firmly fixed and made of only solid parts, no rubber.
What I love about this mount the most is that it is very configurable. It can be mounted in many locations, including my treadmill) and I can adjust the position of the phone screen to fit my preference. Also, it has a serious grip. If you properly tighten this thing it will not come off.
I shopped around before choosing this cell phone holder. I bike on dirt roads quite a bit, and I wanted to be sure that I purchased a product that would be sturdy enough to handle frequent bumps. This product was it! It was easy to attach to my handlebar, and easy to place my phone, complete with OtterBox case, in the rubber guards. Both case and phone have remained stable for 2 weeks of pretty challenging tests. There is no movement of either, and I am never worried about the phone falling. I highly recommend this product.
I have been using this on a Specialized Rock Hopper mountain bike which has tapered bars a non-round stem and mounting a Samsung S9+ with a Spigen case (2 piece construction- TPE inner body with the rigid plastic frame). The claw style clamp makes it easy to attach and reposition and it hold well on irregular shapes. The phone can be easily rotated to any angle and can be tilted with the locking ball swivel joint. The nut on the back can be hard to get a grip on sometimes depending on the mounting location but I like the fact that it is low profile with so much adjustability so I'll deal with the minor inconvenience. Have been using it so far mainly on roads and have been trying to go through construction areas with the street torn up and it holds it's position well. Also stands up to the impact of hopping curbs. I was worried about the elastomer cage that holds the corners of the phone would get in the way of the screen or side buttons but it really has not been an issue. I was also worried that when removing the phone it would also pry off my case but that has not been an issue. Will be hitting the trails soon to test but with how it's performed so far, I think it will work well.