SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vinzara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vinzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In less than a week delivered the goods. looks quite cool devices. even knives sharp
In general, very satisfied. The quality is good, the coating looks reliable (in the case has not yet checked). But during transportation, the suitcase was crumpled. It came quickly. For 2 weeks in Kiev
Simply wonderful. I am going to buy one more for my sister! Thank you store!
Very beautiful and good quality. The shipping was fast and come packaged individually. Still not washed, hopefully not spoiling.
Great set! Delivery was a little more than 2 weeks)
One delight, at first unusual, seem long, thin, somehow in your hands, a couple of times you sing with them and fall in love. cute :)
The set is good. It looks beautiful. Does not rust. But it dries in a dishwasher with stains.
Very happy with the cutlery, very good quality and they are beautiful. Wine well packed and without any damage. They don't have the color with the va two. I recommend them
Perfect, perfectly matches the description. Delivery on time, the package is nickel well pack. The cutlery its lawful in hands Nice finishes. Top I recommend the store +++
The way they look in the picture, i love it, super fast shipping what it says will take even less. I recommend them. Thank you very much to the store
Great set. Very conveniently lie in the hand, the devices are light enough and at the same time pleasantly heavy. I ordered a multi-colored set, a little disappointed in the coloring. Where the base goes into the handle is not beautiful paint sharpening.
Very fast delivery, beautiful set, I recommend.
Perfect! Arrived super fast and are beautiful too! Great quality apparently still will use to test.
They're super pretty the cutlery and came pretty fast
These are perfect. That’s the best to put it. They’re stainless steel, none bendy. Genuine good material. Defo getting another set.
I got it very quickly! Very good quality! Handles are thin elegant, thanks I'm happy! I will still order from you!
I liked the set, delivery in time about 10 days. The set is not for meat. The forks are comfortable. I will order more, in a different color. The store absolutely recommend. I wish everyone a meal with beautiful devices. Good luck and love!
Good and beautiful. We wash in the dishwasher, everything is fine
Good ones
Perfect product, honest store…well packaged, thanks alot
Chic set!!! Very satisfied, the quality is excellent! Thank you very much. Recommend +++++
Very good set. I looked at him for a long time and decided to take it. With the store did not communicate, but the delivery was fast. Packed, OK.
Thin neat. Very light. I ordered another color, asked the store to change, quickly replied and changed. Thank you
Nice appliances. Not yet used, but externally very like, the devices have very thin handles.
Super, very beautiful and very heavy, and were really 10 days, I recommend this store. Thank you